Client Services Manager - Leading Custodian Bank

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Hays Banking & Financial Services Hong Kong
  • 14 Aug 17

Leading Custodian Bank

Your new company
An outstanding global bank with a highly reputable Funds Services Division is looking to hire within its Client Services team. This role is focused on the management and maintenance of managed fund services to their domestic client base and as such requires an experienced Client Service / Relations Manager with an excellent track record of dealing with institutional clients, from a financial services background.

Your new role
You will be responsible for the day to day maintenance and development of client relations across a portfolio of large domestic institutional clients. You will be expected to maintain all SLA and ongoing service provisions for these clients from within the managed funds services solution portfolio. In line with the above services you will be expected to resolve client queries (telephone and email) including complex market and fund performance. Resolve escalations including complex market and fund performance details from the regional offices and the business development team in the Sydney office; and respond proactively to major market events and provide relevant commentary .

What you'll need to succeed

  • A high level of experience in dealing with institutional clients including Investment Managers, Financial Advisory Firms, Custodians, Asset Managers, Fund Managers etc.
  • Impeccable communication and presentation skills with a high level of confidence in delivering complex financial and market reports.
  • Communicate complex solutions and in depth technical reports in a concise way
  • A sound understanding of Fund Services is highly desirable


What you'll get in return
An outstanding opportunity to take your career to a new level within the financial services industry with a true market leader. This role offers excellent progression and an outstanding culture along with a great remuneration package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to tristan.pang@hays.com.hk