Vendor Manager, Electronic Banking Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 17 Aug 17

Vendor Manager, Electronic Banking Operations

Vendor Manager, Electronic Banking Operations
  • Management of bank's outsourced service provider (OSP)
  • Manage relationship with OSP and deliverables; ensure that SLA is met at all times
  • Ensure vendor's compliance with bank's outsourcing, business continuity, information security and regulatory guidelines
  • Review operational procedures and guidelines; implement process improvements
  • Perform root cause analysis and investigation for any incidents/outages
  • Negotiate contract renewals and evaluate proposals submitted by vendors during RFP exercises


Qualifications
Candidates should:
  • Possess excellent interpersonal, communication and presentation skills
  • Possess good problem solving skills and attention to details
  • Be familiar with self-service banking and cash operations
  • Enjoy working in a fast-paced and challenging environment