eCommerce Account Management - Assistant

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • GFI Group
  • 16 Jan 17

GFI Group is expanding their eCommerce team and looking for an enthusiastic individual to join the dynamic department.

Main purpose of the role:

To work as a part of the growing eCommerce team by increasing the volume of electronic trading for GFI’s eCommerce business. 

Key responsibilities:

  • Providing in depth demonstrations of screens to the end customer and to our brokers internally
  • Gathering Market and Competitor intelligence and delivering this knowledge back to eCommerce Strategy teams
  • Involving the launch of new business rollouts on GFI platforms, working towards critical timelines.
  • Increase client awareness of added functionality and features available.
  • Encourage external clients to provide liquidity and execute trades on screen
  • Liaising with Support teams on any technical related issues with regards clients access to GFI platforms and their performance
  • Being aware and keeping up to date with current  Regulations
  • Client awareness of other services that are available i.e. STP and RTNS / Aggregator and API facilities
  • Updating CRM of all visits and feedback, keeping track of follow ups where necessary
  • Travelling to European client locations (approx 10% required)

Skills/experience required:

  • Previous client facing/brokerage experience
  • Excellent communication and presentation skills

Personal attributes:

  • Ability to work well within a team as well as independently
  • Strong attention to detail
  • Quick learner