Employee Banking - Relationship Manager

  • Competitive
  • Abu Dhabi, United Arab Emirates
  • Permanent, Full time
  • Abu Dhabi Commercial Bank
  • 26 Mar 17

JOB PURPOSE • To develop, manage and grow the Corporate Payroll relationships and portfolio in a specified geographical area to meet the defined objectives and standards of the bank. • Achieve sales volumes and targets and contribute to the bottom line profitability of the division and the bank • To Coach, Support and mentor the Unit Team Members.

ACCOUNTABILITIES

Relationship Management

  • Develop & Manage Key Govt./Corporate Relationships for Salary Transfers

 

Portfolio Management

  • Desired quality of customer acquisition through relationship management ensure cross sell, upsell and retention

 

Customer service

  • Demonstrate our promise and apply the ADCB service standards to deliver the banks required levels of service in all internal and external customer interactions. Ensure zero process errors & higher NPS for the new products or services.

 

Volume delivery

  • To deliver the financial target as agreed with the businesses

 

Policies, processes, systems and procedures

  • Comply with policies, processes, systems and procedures laid down by the bank.

 

Self-management

  • Manage self in line with the bank’s people management policies, procedures, practices and procedures to ensure adherence and maximize own contribution to business performance

 

Revenue Generation

  • Increase productivity of Sales channel through acquisition of the customers from the allocated Key Relationships.

 

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Experience

  • 5 years+ relationship management experience in banking/financial services industry

 

Qualifications

  • Bachelors degree in Business Admin/Sales or Finance

 

Technical Competencies

  • In depth knowledge of global financial markets and trends