For Recruiters

Customer Success Consultant

Hays Accountancy & Finance
Australia, Brisbane
Posted about 2 hours ago Permanent Competitive
See job description for details
Customer Service - Permanent Full Time - Southside Brisbane - ASAP start - Employee benefits & discounts
Your new company
This respected global technology company based in outer Southern Brisbane are seeking for a permanent Customer Success Consultant to join their growing team.

Your new role
In this role as a Customer Success Consultant, you will be responsible for delivering exceptional customer service to all customers through effective inbound and outbound telephone calls. You will be required to assess the caller's needs and determine the most appropriate course of action or referral.

Please note, you will be required to work from the office for this role.

What you'll need to succeed
The ideal candidate will have exposure to the following skills:
  • Demonstrate exceptional customer service skills through your ability to engage with customers over the phone, providing solutions to their queries and concerns and de-escalating situations, ensuring guidance and support for the duration of the call.
  • You will have excellent interpersonal and communication skills to effectively manage all cases received over the telephone
  • Demonstrated ability to work well with others in a cooperative, team environment
  • You will demonstrate a high level of computer literacy in Microsoft Outlook, Word, Excel with demonstrated ability to touch type
  • You will have previous experience in a customer facing sales-focused environment.
What you'll get in return
  • Comprehensive training provided around product and processes
  • On-site parking available
  • Gym membership
  • Opportunity to work with a respected global brand!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to dania.salman@hays.com.au, or call us now on 07 3243 3093.

LHS 297508 #2623827
Job ID  2623827
ABOUT COMPANY
Australia, Sydney
12100 Employees HR & Recruitment

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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