For Recruiters

Customer Service Officer

Hays Accountancy & Finance
Melbourne, Australia
Posted 3 days ago Permanent Competitive
See job description for details
Superannuation Customer Service Officer | Entry Level | Permanent Position | Docklands LocationLOOKING TO LEAVE RETAIL? WE ARE ON THE HUNT FOR CUSTOMER SERVICE SUPERSTARS TO JOIN OUR CLIENT IN A PERMANENT CAPACITY IN THE FIRST WEEK OF JULY!

Your new company
Work for a renowned financial organisation that services the fourth largest pension pool in the world and a leader in their field known for innovation and a high level of service delivery.

If you're a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you'll be working in a hugely supportive environment.

Your new role
You will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding customers' expectations.
  • Providing efficient and effective query resolutions by anticipating member needs
  • Taking ownership for first call resolution and complex queries
  • Interpret complex matters and translate information to members
  • Achievement of all Key Performance Indicators (KPI's)
  • Demonstrating willingness to increase your Superannuation knowledge
What you'll need to succeed
  • Able to work on a rotating roster of 8am - 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Investigation and ownership of complex member queries
  • Ideally have contact centre experience but not essential
What you'll get in return
  • A friendly, supportive, and collaborative team environment with great energy
  • Permanent Position
  • An initial 3-week training class involving live call simulators
  • A diverse and inclusive culture supporting national events- Mother's Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more
  • Exciting end of year themed celebrations
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Ellie Staley ellie.staley@hays.com.au.
Once you have applied then please complete the online assessment via the below link on a laptop or a computer.

Assessment:
https://talentcentral.au.shl.com/player/link/02d772ec4aa745bcb9903505165b2d16

PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2668917
Job ID  2668917
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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