For Recruiters

Customer Service Specialist

Hays Banking
Australia, Melbourne
Posted about 2 hours ago Permanent Competitive
See job description for details
Customer Service/Operations | Hawthorn location | Permanent FT role | $65k + super | MULTIPLE VACANCIES
Your new company
Hays is proud to partner with one of Australia's market leaders in the wealth management sector. Helping its nearly one million members achieve financial freedom in retirement is at the heart of this organisation, with a focus on long-term investment and freedom of choice. Located in Hawthorn, this multiple award-winning company is seeking multiple Platform Operations Specialists to join their team in the day-to-day assistance of Advisors and their superannuation members/investors.

Your new role
The Customer Relations Team is responsible for providing high quality of service and advice to the organisations' Advisors - you'll be supporting this team and their investors and members with a high level of engagement and service

Your duties and responsibilities include:
• Answering multiple requests and queries via telephone and email
• Escalating complex enquiries and issues to the relevant team, ensuring they are prioritised and tracked to completion
• Logging and managing all calls and queries quickly and effectively
• Providing a seamless navigation of platforms to Advisors and their supporting staff
• Effectively utilising available time to manage queries and outstanding issues
• Ensuring you adhere to your roster and break time accordingly

What you'll need to succeed
• Passion for high performance and quality of service
• Exceptional customer service experience
• Strong written and verbal communication skills
• Demonstrated ability to work in a team environment
• Willingness to learn and foster an environment of continuous improvement
• Previous experience in contact centres highly desirable
• Advantageous if you have previous financial services industry experience
• Minimum educational requirement is completion of VCE or equivalent

What you'll get in return
• Company benefits and initiatives to support your wellbeing and success
• Competitive salary, super and bonus structure
• Office based in Hawthorn
• No weekend work

What you need to do now
Click 'apply now' to send an up to date copy of your resume to Jennifer Culham.

LHS 297508 #2639900
Job ID  2639900
ABOUT COMPANY
Australia, Sydney
12100 Employees HR & Recruitment

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

More Jobs From Hays Banking
Hays Banking
Customer Service Officer
Hays Banking
Australia, Melbourne
about 8 hours ago Full time Competitive
Hays Banking
Customer Service Officer
Hays Banking
Australia, Melbourne
2 days ago Full time Competitive
Hays Banking
Customer Service Officer
Hays Banking
Australia, Melbourne
2 days ago Full time Competitive
Hays Banking
Customer Services Officer / Teller (Bank)
Hays Banking
Australia, Sydney
2 days ago Full time Competitive
Hays Banking
Inbound Sales Consultant
Hays Banking
Australia, Melbourne
about 2 hours ago Full time Competitive
Hays Banking
NAB - Fraud Analyst
Hays Banking
Australia, Melbourne
about 2 hours ago Full time Competitive
Hays Banking
Home Loan Relationship Manager
Hays Banking
Australia, Melbourne
about 8 hours ago Full time Competitive
Hays Banking
Associate Relationship Manager
Hays Banking
Australia, Melbourne
about 8 hours ago Full time Competitive
Hays Banking
Senior Relationship Manager
Hays Banking
Australia, Melbourne
about 8 hours ago Full time Competitive
Hays Banking
Scheme Manager
Hays Banking
Australia, Melbourne
about 8 hours ago Full time Competitive
More Jobs Like This
Hays Banking
Customer Service Officer
Hays Banking
Australia, Melbourne
Canada Life Limited
Senior Customer Services Representative
Canada Life Limited
United Kingdom, Potters Bar
Hays Banking
Customer Service Officer
Hays Banking
Australia, Melbourne
Hays Banking
Customer Service Officer
Hays Banking
Australia, Melbourne
Hays Accountancy & Finance
Customer Services/Sales Administrator
Hays Accountancy & Finance
Australia, Melbourne