This Managed Service Provider delivers tailored technology solutions and support services to a diverse range of organisations across multiple industries. Supporting businesses ranging from small organisations to large enterprise environments, they have built a strong reputation for providing high-quality customer service and technical expertise. Joining a close-knit team, you'll gain exposure to a wide variety of technologies, projects, and client environments.
Your new role
In this exciting new role, you will be:
- Providing Level 2 technical support across a diverse client portfolio.
- Troubleshooting M365, Active Directory, Azure, and endpoint management technologies.
- Delivering a combination of remote helpdesk and onsite client support.
- Assisting with server, infrastructure, and cloud administration activities.
- Supporting cybersecurity, identity management, and access control initiatives.
- Working closely with client to resolve technical issues and deliver exceptional service.
- Escalating and resolving complex incidents while contributing to ongoing improvements.
To be successful in your application, you will need:
- Previous experience working within a Managed Service Provider environment (required).
- Strong experience supporting M365, Active Directory, and Azure technologies.
- Experience with Intune, endpoint management, and exposure to Windows Server administration and infrastructure support.
- Excellent troubleshooting, communication, and customer service skills.
- Experience supporting a variety of clients and managing competing priorities.
- PowerShell scripting, Jamf, Cisco Meraki, or security-focused experience is also highly regarded.
You'll join a supportive and growing MSP where no two days are the same. Working across a broad range of client environments, you'll have the opportunity to further develop your technical skills, gain exposure to modern technologies, and play a key role in delivering exceptional outcomes for customers while working within a collaborative and experienced team. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to sally.beautyman@hays.com.au.#3013571
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
