Senior IT Support Analyst Senior IT Support Analyst …

Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 18 Nov 21
Hays Technology
in Melbourne, Victoria, Australia
Permanent, Full time
Last application, 18 Nov 21
Hays Technology
See job description for details
Level 2 Service Desk | Office based | Windows and hardware deployment | Customer Service
Your new company
Fantastic opportunity with one of the largest multinational automakers.

Your new role
As a Senior IT Support Analyst, you will be primarily responsible for Level 2 (day-to-day) technical support to Australia staff (corporate office, compounds and warehouse) and the Australia dealer network.

Role and responsibilities:
  • Provide Level 2 technical support to users via email, phone and desk visits.
  • Resolving and escalating incidents and requests within agreed SLAs.
  • Provide support to Level 1 staff on escalated incidents, problems and service requests.
  • Actively seek ways to improve UCX by providing better EUC experience.
  • Assist the team with project works and other duties as directed by management.
  • Providing reports from AD, SCCM and other applications on a regular basis.
What you'll need to succeed
  • 5+ years' experience in a similar role.
  • ITIL experience preferred.
  • Experience with ITSM tools e.g. Service Now, BMC Remedy.
  • Demonstrated experience with SCCM, deployment and maintenance.
  • Demonstrated experience in building and maintaining desktop/laptops running Windows 10.
  • Experience in monitoring tools like SolarWinds.
  • High attention to detail and creative thinker.
  • Excellent communication (written and oral) skills.
  • Excellent Documentation skills.
  • Demonstrated vendor management skills.
  • Strong troubleshooting/problem solving skills in MS Office Suite.
  • Strong troubleshooting/problem solving skills in Windows Based laptops.
  • Strong troubleshooting/problem solving skills in networking technologies.
  • Ability to provide excellent customer service to both internal customers and dealer network.
What you'll get in return
  • Great opportunity to grow within an expanding organization.
  • A brand-new car every 6 months with 1% on retail value per month.
  • An immediate start with great salary on offer.
  • Excellent working culture.
What you need to do now
If you're interested in this role, click "apply now" and forward an up-to-date copy of your CV to Vishal at

LHS 297508 #2533351
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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