- Sydney, New South Wales, Australia
- Permanent, Full time
- Macquarie Group
- 21 Mar 19
Collections Team Leader
Collections Team LeaderA unique opportunity to join our organisation in a key role that plays an integral part in delivering an outstanding client experience by utilising your skills in leadership, process improvement and portfolio management.
As the Collections Leader, you will lead a team of consultants providing education and options to our Card and Home Loan clients. Your team's focus is on achieving a balanced outcome between clients, business and staff experiences, aiming to treat all clients with respect and dignity, particularly during difficult life events.
People Management will also be a crucial part of this role, with the coaching and development of consultants, as well as enabling your team to operate within robust frameworks and across various KPIs.
Although we operate in a highly regulated environment, your process improvement skills will come into play as you leverage your Agile mindset and continue to review how we do things and identify areas for ongoing improvement.
Experience with stakeholder management is also imperative, as you will have exposure to a range of stakeholders across the business as well as externally, with significant opportunity to expand and progress with the organisation over time.
You will use your exceptional product knowledge in either Credit Cards or Home Loans Collections to guide the team in educating, supporting and agreeing solutions for clients, resulting in delivering an optimal client experience. You will ideally have knowledge of regulatory bodies such as ASIC, ACC, AFCA and regulatory guidelines relating to Collections. Experience managing the daily operations of Collections and a track record of improving delinquency rates, dealing with complex complaints and feedback into Credit Risk strategy will be highly regarded.
We are invested in the growth and development of our people, so in return, we will enable you to develop your skills, as well as provide you will a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.
For more information, please visit www.macquarie.com/careers
Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.
Advertised: 27 Feb 2019 AUS Eastern Daylight Time