For Recruiters

Customer Service Officer

Hays
Sydney, Australia
Posted 1 day ago Permanent Competitive
See job description for details
Build relationships a lasting impression with customers whilst handling a variety of enquiries.
Your new company

Work for a renowned financial services company based in the Western suburbs in a purely customer service based role. They are a leader in their field and are known for innovation and a high level of service delivery.

If you're a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you'll be working in a hugely supportive environment.

Your new role

It's all about the customer in this role, you're encouraged to build relationships with customers and you'll find this to be a nice job where you're rarely dealing with difficult customers and more focussed on building relationships with the customer and making an effort to leave a lasting impression.

Day-to-day you'll:
  • Provide quality customer service to enquiries, providing information over the phone, giving basic trouble shooting assistance for technical issues through to generating financial statements
  • Think outside the box to handle more technical/complex queries and deliver a quality experience
  • Service general members of the public through to financial advisers/planners and also sometimes lawyers, supporting account queries and performing administration on accounts, whilst adhering to company compliance standards
What you'll need to succeed

If you're interested in applying for this job and would like to speed up your application - you can complete a quick customer service test, which is a requirement in applying for this job.

Please use the following link and paste it into your browser on a computer as it does not work on your phone(note: you still need to apply online so we have your resume):

https://talentcentral.au.shl.com/player/link/7652eca6c8ff44b98df18fe483bb99c8

We are looking for people with:
  • Recent customer service experience relevant to the role (such as from retail, hospitality or call centre)
  • Full work rights to take on a full time job (5 days a week, 37.5 hours)
  • Excellent communication skills with the ability to build good relationships with people.
  • Demonstrate the skills to thrive in a fast paced, ever changing environment whilst striving to meet your KPI's in a positive, enthusiastic manner.
What you'll get in return

Full training is provided and your learning will be staggered, starting with the more basic support and adding to your skill set later.

Hours etc:

The hours on offer here are on a roster mostly between 9am to 6.00pm Monday to Friday, some flexibility to cover later shifts will be required every but will be no later than 7pm or 8pm but will always be no more than 7.5 hours in a working day - totalling 37.5 hours a week.
  • Permanent opportunity
  • $63,000 inclusive of super
  • Hybrid working opportunity - Parramatta office and from home
  • Clear career pathways and opportunity to grow your skills and eventually your earnings
  • You'll get top class training and development and you'll be working your way towards career advancement from the start
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2687696
Job ID  2687696
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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