Customer Service Officer

Hays Sydney, Australia

Posted 5 days ago Permanent Competitive

See job description for details

Financial Services Customer Service Officer A leading Financial Services company is seeking customer-focused Customer Service Representatives to join a high-performing contact centre team in Sydney CBD. This is a great opportunity for someone who enjoys helping people, communicates confidently, and is keen to build a long-term career in financial services.
Contract: 12-month temporary with potential to transition to permanent
Pay rate: $37.08 per hour + super
Hours: Full-time, rotating roster between 8:30am-6:00pm, Monday-Friday
The roleYou'll be the first point of contact for customers calling in with enquiries about retirement savings and related products. You'll listen, ask the right questions, provide clear explanations, and ensure each customer feels supported and understood. You'll also learn internal systems and resources to confidently resolve a wide range of queries.Key responsibilities

Respond to inbound customer calls with professionalism, empathy and efficiency.

Explain information in a clear, easy-to-understand way (tailored to each customer)

Use internal systems and knowledge tools to locate accurate information quickly

Identify complex matters and escalate appropriately for investigation and resolution

About you

Exceptional customer service and communication skills (written and verbal)

Strong active listening skills and the ability to build rapport quickly

Comfortable working in a fast-paced, target-driven environment

Confident learning new systems and retaining product/process knowledge over time

Experience in retail, hospitality, or contact centres is helpful but not essential-attitude and capability matter most.

This role is based in a Sydney CBD office. For the first 6 months, the expectation is full-time in office to support training and development. After this period, you may be eligible to work up to 2 days per week from home. A full background check will be completed.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3008051

Job ID 3008051

ABOUT COMPANY

Hays Australia

Sydney, Australia

12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you?

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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