For Recruiters

Customer Service Representative

Hays
Sydney, Australia
Posted 14 days ago Permanent Competitive
See job description for details
6 Month Contract - HYBRID - Parramatta
Your new company
This is an exciting opportunity to join one of Australia's leading insurance group in a permanent opportunity as a Remediation Consultant. In this role you be working in high performing team to assist existing customers. This role will be based in the Parramatta office with work from home opportunities after training. This organisation prides themselves on their unique culture, interactive training, and employee benefits. The hours are Monday to Friday on an open roster between 8:30am - 6:30pm.

Your new role
• Customer Service support over the phone to existing customers
• Escalating complex customer issues
• Logging and following dispute resolution process
• Processing customer refunds by updating account details within a secure process
• Updating customer contact details within data integrity guidelines
• Ensuring task lists are maintained and records kept of customer interaction.

What you'll need to succeed
• Professional phone manner, you are confident and demonstrate empathy, patience, and active listening
• Customer service experience from contact centres, sales, hospitality, retail and/or others
• Well-developed interpersonal skills and clear and professional communicator
• Ability to prioritise and manage time effectively.
• Highly motivated, enthusiastic reliable, and demonstrated decision-making skills.
• Must be able to attend 6-8 weeks of in office training starting September 26th

What you'll get in return
• 6-month contract with opportunity to go permanent
• Full training and supportive environment
• Hybrid role - Opportunity to WFH after training based in Parramatta office
• Amazing, supportive culture
• Rewards and Recognition Program

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to haley.zsolt@hays.com.au.

LHS 297508 #2687549
Job ID  2687549
ABOUT COMPANY
Sydney, Australia
12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you? 

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au

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