Senior UI/UX Designer Senior UI/UX Designer …

Arab Banking Corporation
in Manama, Capital Governorate, Bahrain
Permanent, Full time
Last application, 19 Jul 19
Arab Banking Corporation
in Manama, Capital Governorate, Bahrain
Permanent, Full time
Last application, 19 Jul 19
Support to deliver key components part of Digital Bank launch, including and not limited to designing the UX architecture, interaction flow, and aesthetics of our current and new properties. We're looking for a designer to create elegant, intuitive user interfaces that meet business needs. This designer will have a significant impact on the creative direction of the support products with particular focus on solving major challenges and shaping the success of the CX of customers and internal service teams.

The roles main purpose is to become a key driver in taking an idea to experimentation to prototyping and then to implementation to identify and improve our customer experiences.

The main responsibilities include:

• Work closely with the business in cross-functional teams to identify and prioritize CX research questions based on analysis of current knowledge, business goals and risks.

• Distill project goals and research questions into well thought-out research plans to develop key CX metrics.

• Develop and implement user-centered research throughout the design and development cycle using a variety of methodologies including: usability studies, contextual inquiry, task analysis, heuristic evaluation, benchmarking, surveys, scenarios, personas and other appropriate qualitative and quantitative research techniques.

• Use machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems.

• Identify best method or mix of methods based on research goals, timeline and resourcing.

• Analyze and extract relevant information from large amounts of Support data to help automate and optimize key processes

• Gather and evaluate user requirements in collaboration with product managers and engineers

• Illustrate design ideas using storyboards, process flows and sitemaps

• Design graphic user interface elements

• Develop UI mockups and prototypes that clearly illustrate how digital interfaces function and look like

• Create original graphic designs (e.g. images, sketches and illustrations)

• Interact with software engineering teams to build data platforms for large-scale CX measurement, data gathering, analysis and modeling

• Establish scalable, efficient, automated processes for large scale CX data analyses, model development, model validation and model implementation

• Perform quick but thorough data analysis in order to create insightful and actionable findings

• Provide and effectively communicate strategic and tactical design recommendations based on findings

• Deliver high quality CX measurement and prediction solutions in  an environment with frequently shifting priorities and new market opportunities

• Be a strong and vocal user advocate


• Fluency in best practices for information architecture and interaction design, user-centered design process, as well as strong knowledge of user experience principles, techniques, and patterns
• Demonstrated history of performing user research or gathering quantitative customer data
• Good understanding of data processing, data structure optimization and design for scalability.
• Familiarity with web design and content management systems.
• Working knowledge of HTML, CSS, and JavaScript development and constraints.
• Understanding of Design Thinking principles.
• Familiarity with asset management tools such as JIRA.
• Experience or familiarity with scrum and agile methodologies.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.