• Competitive
  • Tianjin, Tianjin Shi, China
  • Permanent, Full time
  • Standard Chartered Bank
  • 2019-05-22

Support Analyst

  • Location: Tianjin, Tianjin Shi, China
  • Salary: Competitive
  • Job Type: Full time

Support Analyst

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Responsibilities:

  • Responsible for the day-to-day support of the application systems in operation
  • Perform production support activities within the specified SLAs
  • Prioritize workload, providing timely and accurate resolutions
  • Communicate with customer smoothly to define issue and resolve it
  • Root cause analysis, resolution and bug fixing
  • Coordinate with Development Team to deploy application releases and documentation
  • System monitoring and improvement
  • Infrastructure support

Our Ideal Candidate:

  • 2 years of experience in application support, development and relative experience
  • Basic Principle of process control and risk control
  • Basic knowledge of IT infra
  • Skill of database (SQL Server) and Software development (.Net/Java), and ability to complete tasks independently
  • Experience in Incident Management and Configuration management
  • Good communication, coordinate and teamwork
  • Good timeline control and planning
  • Good English oral and writing
  • CI/CD & DevObs are plus
  • Experience on banking business is plus
  • To be worked under high pressure

Apply now to join the Bank for those with big career ambitions.