• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-05-20

Asia Pacific Trader Voice Engineering - HSBC Operations, Services and Technology

  • Full time
  • Hong Kong
  • 20 May 19

Asia Pacific Trader Voice Engineering - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Asia Pacific Trader Voice Engineering.

Principal responsibilities
  • Manage the transition of technology change and complex technical projects in the Trade Floor and adjunct recording environment
  • Translate requests into technical scope of work
  • Evaluate user impact to features and functionality
  • Work with Product, Architecture and Engineering, and Vendor to define migration execution strategy including prior to implementation, cutover, and post change validation tasks
  • Coordinate user training and define overall curriculum and schedule
  • Develop risk mitigation plan for pre, during, and post transformation
  • Ensure migration process adheres to change control, security, compliance, and regulatory requirements
  • Participate in communication plan and creation of user notifications
  • Ensure proper understanding, documentation, and implementation of business requirements
  • Effectively communicate overall program and status updates to key business stakeholders in region
  • Effectively communicate upcoming migrations and project work to senior tech leadership
  • Manage pilots and modify plan as needed
  • Change control creation and oversight for all migrations
  • Monitor adoption success post migration
  • Day 1 support and escalation post migration
  • Maintain global consistency in documentation and approach to execution and checkouts for projects and maintenance work
  • Coordinate and oversee vendor resource assignment and execution of changes in the Trader Voice environment
  • Effectively communicate and provide regular status updates to tech leadership during change execution
  • Properly validate and assess risk of all changes in the Trader Voice environment and represent at appropriate change boards
  • Act as primary liaison and escalation point for business users for Trader Voice
  • Work with global team to ensure alignment and consistent approach across the region

  • Extensive working knowledge of the market leading Dealerboard endpoints and platforms including features and how different Trading asset classes utilise them.
  • Broad working knowledge of private line and hoot solutions
  • Experience with voice recording integration
  • Experience with dial tone integration via QSIG and SIP
  • strong technical experience in coordinating the implementation and operation of voice and data communication solutions
  • Must have exceptional time management skills, be customer oriented and have strong organisational, execution, and delivery skills
  • Demonstrate extensive hands on experience with the major recording vendors' products, such as recording features and how different Trading asset classes utilise them
  • Demonstrate extensive experience with Recording Systems migrations and refresh projects
  • Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
  • Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
  • Ability to interact effectively with all levels of customers and leadership
  • Ability to handle multiple tasks simultaneously and respond under pressure
  • Advanced proficiency in Microsoft Office Suite
  • Strong presentation skills with ability to effectively communicate orally and in writing

You'll achieve more when you join HSBC .

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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