Assistant Vice President, Helpdesk & User Clients Services Assistant Vice President, Helpdesk & User Clients  …

China CITIC Bank International Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 19 Jun 19
China CITIC Bank International Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 19 Jun 19
Responsible for the planning, design, implementation and support of Desktop, Email and End-point management technology. Ensured the setups are stable and reliable so that it meets the predefined service level and improve user experience.

Key Responsibilities

  • Develops strategy and standard for desktop, notebook, mobile device, client end application and helpdesk portal management
  • Recommends and implements Client side solution to improve user experience
  • Designs, implements and maintains End-point service management infrastructure
  • Designs and leads the implementation of emerging technologies such as BYOD, adoption of cloud services for productivity enhancement
  • Oversees the management and prioritization of the service requests and hardware deployment to end user as per schedule and quality standard
  • Continuously improves service desk / outsourcing support model by efficient automation to ensure their alignment with predefined service level and meet user satisfaction
  • Manage the outsourcing vendor to deliver the help desk and on-site desk side service
  • Governs the efficient desk side inventory management and user provisioning/de-provisioning process
  • Assists to maintain IT security standard and baseline pertaining to desktop and provides on-going support to related audit & risk assessment
  • Develops strategy and implement solution for supporting DR/BCP initiative
  • Advises Overseas branch with regards to desktop/notebook & mobile device matters


  • Degree holder preferably in Information Technology or relevant discipline
  • At least 10 years' experience in desktop / Windows server implementation and support, with at least 4 years in people management
  • Solid experience in supporting/managing Outlook, Active Directory, File server, Sharepoint, Output Devices, End-point, Mobility and BYOD solution.
  • Conversant with desktop management technique and automation in monitoring, deployment, patching, security hardening, asset control, etc. 
  • Holder of MCSE/MCITP
  • ITIL/PMP and other cybersecurity certification is preferred

For more details about career opportunities with the Bank, please visit our website  Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.