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Avaya Voice Engineer

KPMG
Hong Kong
Posted 11 days ago Permanent Competitive
Avaya Voice Engineer
The KPMG China Managed Services DevOps Team is based in KPMG Digital Ignition Center (KDi) which currently has three major locations: Naming, Shenzhen and Dalian. KDi consists of over 400 DevOps resources specialized in a variety of skillsets including Application Development, Cloud Operations, Data & Analytics amongst others.
Responsibilities
  • To support the call center of KPMG Managed Services business
  • To assist Team Lead who is responsible for the maintenance and support of the IT infrastructure and application environment
  • Coordinate with multiple parties for services support and improvement
  • Participate in major incident support and support Business Continuity Planning (BCP) / Disaster recovery
  • Liaise with vendor for system upgrade / higher tier vendor support
Requirements
  • Bachelors Degree in Computer Science, Computer/Electronic Engineering, or equivalent
  • A minimum of 3 years of experience in Avaya voice support
  • Support Knowledge of voice and data network
  • Strong customer service and result-oriented
  • Self-motivated, and capable to work in flexible hours
  • Be a continuous-learner, and have a passion for the potential for technology to transform the way people live and work because Cloud and related technologies are always evolving rapidly
  • Good consultation and communication skills, self-initiation, good team player
  • Consistently displays a positive approach to the fast-moving working environment
  • Good written and spoken in English, Cantonese and Mandarin
Job ID  496237
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