• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-05-19

Digital Platform Manager, Banking and Servicing - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 19 May 19

Digital Platform Manager, Banking and Servicing - Retail Banking and Wealth Management

Some careers prize diversity more than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Platform Manager, Banking and Servicing .

Principal responsibilities

  • ​Accountable for coordinating regular and adhoc risk assessment related activities over online banking and mobile banking platforms, in accordance with regulatory, legal and internal guidelines
  • Accountable for end-to-end customer and Asia Main Hub Digital business impact over platform sustainability initiatives.
  • Support change impact management in conjunction with HSBC Digital Solutions Cross Functional teams and Customer Value Management Product teams, as well as other stakeholders.
  • Support corporate-wide operation efficiency improvement initiatives and be accountable for coordination among digital teams.
  • Define and develop improvement opportunities across digital platform operations.
  • Reports into Digital Product stream under Asia Main Hub Digital, support other product teams to deliver great log on experience on products.
  • Be an effective team player through communication, performance management, development plans and reward or recognition practices.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Build a culture of continuous improvement in customer experience and functionality deployment
  • Drive collaboration within the Asia Main Hub and Global HSBC Digital Solutions Cross Functional teams
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
  • Actively engages external organisations to understand market trends and seek opportunities for improvement through own team and matrix.
  • Acts in a manner that transparently promotes the organisations values and delivers in an aligned manner.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Regular review to identify key risks, issues and interdependencies.
  • Determine and apply appropriate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned activity



  • ​Customer focused, results based approach, able to deliver to deadlines.
  • Extensive knowledge with the range of product development cycle, project and operation management.
  • Consumer financial services industry experience and strong understanding of Digital business and operations.
  • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.
  • Strong understanding of business and technology to translate business and customer need and come up to problem solutions.
  • Strong competency with professional project planning, and other project management skills.
  • Strong communication skills to drive right approach of managing problem statements down to solution implementation.
  • Proven ability to build strong relationships across stakeholder groups.
  • Proven ability to influence large teams across different disciplines without direct leadership authority.
  • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.
  • Relevant Degrees is required.
  • Strong analytical and presentation skills.
  • Excellent problem solving skills.
  • Energetic, positive attitude. Able to work in a team and as individual.
  • Asia experience, preferably Hong Kong.
  • Bilingual language competency on English and Chinese is required.
  • A flexible approach to work and working hours.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.