• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-05-23

Digital Release and Change Manager - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 23 May 19

Digital Release and Change Manager - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Release and Change Manager.

Principal responsibilities
  • ​ Recruitment, onboarding, performance management, career development for allocated Digital Release & Change Analysts.
  • Support activities from initial engagement through to ongoing feature enablement supporting all business readiness activity.
  • Ensuring markets are fully equipped to undertake all business readiness activity associated with an individual release of new features including training, communications, pilot testing, operational impact assessment, procedures, ensuring all relevant stakeholders have provided relevant sign off, release approach etc.
  • Support customer and staff pilots where required.
  • Lead activities including management of implementation activities, live proving and running Command and Control meetings to ensure successful delivery of digital releases.
  • Facilitate delivery of local training deliverables to markets to support releases.
  • Provide support to local markets covering internal and external communications, operational impact and training or migration and implementation approach definition, providing consistent support and materials that maximize reuse.
  • Seek opportunities for continuous improvement, process refinement and seeking efficiency.
  • Leadership accountability for the development of a team of Digital Release and Change Analysts who will support release and change activity for digital delivery.
  • Work with Senior Business Release Managers and Senior Digital Change Managers to ensure that all activity to support release of new features is planned and governed to time and quality.


  • Experience of working directly with individual markets or a region to support local business readiness activity needed for delivery of digital change.
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence.
  • Strong planning and governance skills.
  • Subject Matter Expertise of digital channels, including technical, market place and customer considerations.
  • Subject Matter Expertise in internal and external communications, operational impact assessment, training, migration and implementation planning.
  • Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Good understanding of project methodologies, frameworks and best practice
  • Ability to take a portfolio view and effectively manage multiple market deliveries and releases whilst ensuring each project runs effectively.
  • Respectful of different cultures, working with colleagues from across all 5 regions
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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