• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-06-19

Global Head of Insight Activation - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 19 Jun 19

Global Head of Insight Activation - Retail Banking and Wealth Management

Some careers prize diversity more than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Global Head of Insight Activation .

Principal responsibilities

  • ​Owns and leads the Best Practise Execution Framework and Plan as the means by which we drive the digital maturity pyramid
  • Identifies and drives a cycle of continuous improvement across the Best Practise Execution Framework and Plan framework and digital agenda both globally and market or regionally to accelerate digital maturity and deliver again key strategic, customer and commercial outcomes
  • Periodically reviews the framework to ensure the model is current, including the means for market assessment
  • Triages and pilots initiatives in collaboration with Market and functional teams, taking a flexible approach according to the resources available.
  • Manages a team of multi-disciplinary experts who are deployed as appropriate, on a time-boxed basis and on a specific Best Practise Execution Framework and Plan initiative, with a view to knowledge transfer and embedding with market or core functional team as business as usual.
  • Ensures that best practices are shared via appropriate methods such as workshops, with follow-up support and enablement to ensure adoption.
  • Prioritises strong relationships with functional teams and market leadership as a means to drive transformation.
  • Responsible for defining stakeholder management mapping for key programmes of work.
  • Responsible for the integration between stakeholders across the matrix, geographic and business or functional aspects of the Retail Banking and Wealth Management franchise and other Global Businesses.
  • Responsible for establishing agreed Service Level Agreements with stakeholders in the design, implementation and remediation of activity.
  • Stakeholders are not defined internally but include regulatory, market, customer requirements and third party relationships.
  • Responsible for building collaboration between global, regional and country teams influencing them and building strong relationships to ensure consensus and influencing of change outcomes.
  • Responsible for obtaining buy-in from and influence senior management and stakeholders for all key initiatives, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans.
  • Ability to work collaboratively across all parts of Retail Banking and Wealth Management.
  • Provides the judgment and expertise across all aspects of area of responsibility.
  • Strong contacts in relevant industries.
  • Highly analytical thinker, as well as a creative problem solver
  • High degree of emotional intelligence, together with the ability to flex and adapt influencing and leadership style
  • Able to bridge a range of communities and seniority levels together such as Senior Execs, HTS, Marketing, Product and Proposition Providers, Industry Experts.
  • Strong engaging and persuasive personality while approachable with low ego.
  • Ability to successfully leverage and influence HSBC Digital Solutions and Digital as a Channel resource and influence activity in the Regional Centres and the Digital Centre of Excellence function.
  • Acts in a manner that transparently promotes the organisation's values and delivers in an aligned manner.
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Manages and influences across the matrix and within the Commercialisation team to achieve objectives.
  • Build and sustain commitment to long term goals across multiple teams, drives people advocacy, trust, confidence and integrity to inspire enthusiasm for achieving these.
  • Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies.
  • Supporting audit or independent programme assessments as required.
  • Ensure HSBC is not put at any operational or reputational risk.
  • Responsible for ensuring Service Level Agreements are achieved at specified cost.
  • Ensure TOM and business or customer strategy alignment.
  • Ensure optimal deployment of best practice.
  • Work with Operational Risk and other key functions to define the optimal balance between security, customer convenience and work processes.
  • Monitor and report on programme deliverables and intervene when workstreams go off track.



  • Proven consultant mindset and understanding of the digital operating model including digital marketing, user experience and optimisation, organisation design, digital products or propositions
  • Demonstrable experience of driving digital best practise strategically and tactically, with knowledge built from multiple sectors and ideally in multiple markets
  • Strong leadership experience of managing and developing teams in disparate geographic locations
  • Comfortability of developing strategic frameworks, test and learn methodology for pilot implementation and high focus on measurement of outcomes
  • Have the gravitas and credibility to operate at our most senior levels in our organization
  • Be highly skilled at collaboration and influencing, high Emotional Quotient as well as high Intelligence Quotient
  • Have tangible evidence of intellectual flexibility, highly analytical thinker, as well as a creative problem solver, ability to think strategically as well as operationally
  • Be comfortable with fluidity, ambiguity and change
  • Proven ability to navigate and deliver results in a matrix organisation.
  • Experience in emerging markets
  • Comfortable with the culture, custom and practice of HSBC
  • Respectful of different cultures, working with colleagues from across key continents North America, Latin America, Middle East, Asia Pacific and Europe.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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