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Manager / Senior Consultant, CRM - Technology Enablement

KPMG
Hong Kong
Posted 11 days ago Permanent Competitive
Manager / Senior Consultant, CRM - Technology Enablement
In KPMG's Management Consulting practice, we do not limit ourselves to either strategy or implementation. Instead, we deliver both. Our team in Hong Kong is the fastest growing division within KPMG China and represents a young and enthusiastic team that always pushes itself to succeed. Since our creation, we have developed in-depth knowledge of an incredibly broad spread of sectors and services.
We are looking for a Manager or Senior Consultant candidate for our Technology Enablement service team. This role provides technical support in sales and delivery cycle through the evangelizing of technology, conveying the art of the possible and showcasing business value to our clients leveraging CRM platform.
About your experience
  • Any Microsoft Dynamics and Salesforce functional certification
  • Experience in onsite functional roles on full-lifecycle CRM implementations
  • Strong consulting and/or CRM implementation experience.
  • Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, workstream lead, project manager).
  • Experience defining systems strategy, developing systems requirements, planning and executing testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
  • Experience delivering projects using Agile Scrum methodology.
  • Experience contributing to RFP responses and other sales activities.
About the role
  • Build own understanding of our purpose and values; explore opportunities for impact
  • Demonstrate strong commitment to personal learning and development
  • Understand expectations and demonstrate personal accountability for keeping performance on track
  • Actively focus on developing effective communication and relationship-building skills
  • Understand how client's daily work contributes to the priorities of the team and the business
  • Perform the configuration and administration work of the application solution
  • Work with onshore and offshore technical developers on delivering the solution based on the business requirement
  • Plan and execute testing to ensure the application usability, including drafting test plan and test cases, conducting UAT etc.
Other Requirements
  • Bachelor degree in Computer Science, Information Systems, Marketing or a related field, other degree holders will also be considered
  • At least 2 years of related experiences in the IT&T industry
  • Project management/Agile/Scrum Master certifications is a plus
  • Good oral and written communication skills in English, and Chinese
  • Strong business acumen, excellent working attitude, self-motivated and a team player
  • Good client management experience, and able to deal with both business users and technical personnel
  • Strong business acumen, excellent working attitude, self-motivated and a team player
  • Good client management experience, and able to deal with both business users and technical personnel
Job ID  494364
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