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Retail Banking Sales Management Manager I - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong
Posted 2 days ago In-Office Permanent Competitive
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Retail Distribution - Distribution Management
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking a high caliber to join our department as Retail Banking Sales Management Manager.

Principal responsibilities
  • Formulating and implementing non-regulated product sales business strategic plans and relevant marketing activities in branch network
  • Support sales quality management/initiatives to uplift the professionalism and selling skills of branch sales staff
  • Collect market update information for management that facilitate recommendation of new services
  • Identify areas for improvement and work with relevant departments to streamline the workflow for enhancing channel efficiency and customer experience
  • Collaborate with internal stakeholders to implement sharing sessions with sales staff on market best practices to enhance product knowledge and professional capabilities for strict adherence to the compliance standards
Requirements
  • University degree in Business or related fields is preferable
  • Around 3 years' experience in retail banking as well as exposure to frontline sales or mortgage sales an advantage
  • Pass in insurance intermediaries qualifying examinations will be an advantage
  • Good communication, interpersonal and problem solving skills
  • Proficiency in both English and Chinese with sound knowledge of application software
  • Strong sense of ownership and high level of customer centricity mindset with dedication to deliver exceptional quality services for customers
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job ID  0000GZRB
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