Senior Help Desk / Onsite Support Analyst Senior Help Desk / Onsite Support Analyst …

BNY Mellon
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
BNY Mellon
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Senior Help Desk / Onsite Support Analyst
  • Provide and deliver onsite Technology support for BNY Mellon end-users on all Technology-related activities including daily BAU (hardware/software), Video Conferencing and smart-hands with Infrastructure in a fast-paced, highly demanding financial services environment.

  • Provide coverage for Premium remote and onsite support to BNY Mellon Traders and VIPs

  • Lead and/or contribute to Technology projects and initiatives.

  • Provide guidance, assistance, coordination and follow-up on Technology problems, ensuring proper ticket logging, tracking and resolution.

  • Engage with vendors for support and assistance of production applications, hardware and customer-specific operations.

  • Provide early morning and/or weekend support whenever necessary.

  • Contribute to the achievement of team objectives.

  • Administer and manage support processes and procedures, keeping them organized and well maintained.


  • Bachelor's degree in a related discipline orequivalent work experience required.

  • 3-5 years of experience in technologyend-user support (desk side support)

  • Banking environment experience is a plus

  • Foreign Exchange trading room support and/or experiencein the securities or financial services industry is a plus.

  • Possess a continuous improvement mindset,"Can do" attitude, flexible, versatile and positive outlook towards changes ina fast-paced work environment.

  • Excellent teammate. Appreciative for differentculture and diverse workplace.

  • Willingness to "own" and be accountable forissues through resolution.

  • Ability to multi-task, prioritize andeffectively perform in a high-pressure situations such as urgent issues andfacing distressed users.

  • Committed in delivering quality service toclients.

  • Experience working as part of GlobalTechnology support team such as help desk, deskside support is an advantage.


  • Excellent in Windows 7, Windows 10, MSOffice, OSX platform support and mobile devices.

  • Excellent written, verbal communicationskills and flexible style to fit role responsibilities and situation.

  • Experience supporting in Office 365 is aplus.

  • Experience in using Video Conferencingsystems, Active Directory, Citrix based applications, Virtual desktop, Remotesupport tools and ticketing tools such as Remedy.

  • Experience in supporting FX applications suchas Bloomberg Products, Thomson Reuters, and pricing applications and Tradingdevices such as IPC Turrets, WEY Keyboard is a plus.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Hong Kong-Hong Kong-Hong Kong
Job: Information Technology
Internal Jobcode: 60073
Organization: Technology Services Group-HR06725
Requisition Number: 1912478