• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-05-22

Senior Officer, ORSO Operations - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 22 May 19

Senior Officer, ORSO Operations - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Officer, ORSO Operations.

Principal responsibilities
  • Monitor and control daily operational tasks so that timely and quality services are delivered, and ensure compliance with internal service timelines and statutory deadlines where applicable.
  • Train and develop subordinates, outsourced parties so that staff can perform up to the required standard.
  • Perform the control tasks and sample check on the output from the team, outsourced parties and handle the escalation and enquiries from them.
  • Process customer requests including data capture and exceptional handling. Handle inquiries from internal and external customers, government offices and other authorities.
  • Handle special projects, ad hoc tasks and Management Information reporting.

  • University Degree Holder
  • Good people management skills with the ability to coach and supervise junior staff
  • Good communication skills and the ability to handle multiple tasks, work under pressure and meet deadlines
  • Willing to learn and strives for continuous improvement
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.