Tech Bar Lead - Vice President - Hong Kong Tech Bar Lead - Vice President - Hong Kong …

J.P.Morgan
in Hong Kong
Permanent, Full time
Last application, 11 Jun 21
Competitive
J.P.Morgan
in Hong Kong
Permanent, Full time
Last application, 11 Jun 21
Competitive
Tech Bar Lead - Vice President - Hong Kong
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

With a global presence, the Tech Bar is a place to experience the best of tech at JPMorgan Chase. A space designed to personalize the technology experience for JPMC employees through innovative software demonstrations, learning opportunities, product engagement and concierge tech help services. The Tech Bar team provides a range of employee experience offerings including:
  • 1-on-1 concierge support to employee for the latest workplace technology
  • Develops and delivers training and awareness sessions to increase employee knowledge of workplace tools leading to increased adoption of JPMC products
  • Provides a forum for Product Owners to showcase their tools and technology
  • Provides Chromebooks and other peripherals to onsite employee on request
The APAC Tech Bar Lead role requires a wide variety of strengths and capabilities including:
  • Build an in-depth understanding of the Enterprise Workplace Roadmap, it's operations, processes and tools
  • Develop and manage a Tech Bar schedule to conduct demos across the APAC region
  • Manage the digital loaner equipment program
  • Coordinate with Product Owners to showcase products through the Tech Bar
  • Lead a small team to provide 1-on-1 concierge technology support with employees on workplace products
  • Lead the APAC Tech Bar marketing and communication strategy to increase employee engagement
  • Partner with global Tech Bar leads on key strategies being formulated i.e. mobile, hardware, collaboration and productivity applications to enhance user experience
  • Partner with global Tech Bar leads on vision, pilots, build-out and continual service improvements including end user satisfaction
Qualifications:
  • 5-7 years of experience in technology operations and/or support experience preferred
  • 1-2 years of experience managing a small team preferred
  • Strong organizational and multi-tasking skills with demonstrated ability to prioritize and align responsibilities to the broader business while delivering results and managing expectations
  • Highly disciplined, able to work with limited supervision and make independent decisions within scope of responsibilities
  • Excellent relationship management, communication and interpersonal skills
  • Passionate about customer service and a commitment to exceeding expectations
  • Ability to communicate technical concepts in simple terms
  • Ability to build strong relationships with clients and ensuring services provided are of quality
  • Strong people / client facing skills, agile thinking and a knack for problem solving
  • Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior leaders, key stakeholders, and employees
  • Project/product management experience is preferred
About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs
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