Vice President, IT Infrastructure Service Delivery (End User Support) Vice President, IT Infrastructure Service Delivery  …

DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 11 Jun 19
Competitive
DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 11 Jun 19
Competitive
Vice President, IT Infrastructure Service Delivery (End User Support)
Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Responsible for the technical management of retail branches
  • Ensure all production problems under End User Support (EUS) tower are being resolved and properly followed up in order to minimize the business impact
  • Review all production changes for EUS tower
  • Monitor and review the infrastructure services provided are as per Service Level Agreement and consistent with industry practices
  • Ensure infrastructure service delivery provided by vendor under EUS tower is compliant with audit and information security requirements
  • Ensure capacity planning exercise under EUS tower is carried out to address our business needs
  • Ensure the operations and the execution of EUS tower related disaster recovery plans
  • Manage EUS tower related charging and budget
  • Manage and drive EUS tower related projects and/or initiatives when required

Requirements
  • Degree in Information Technology or related discipline
  • Minimum 10 years of working experience in IT of banking industry and familiar with banking technologies
  • Extensive experience knowledge in client software and End-point security agents, front-line user support, technical support on branch equipment and facilities, banking industry and banking systems
  • Sound knowledge in Operation Systems and software running on Windows, Solaris, AIX Strong knowledge on IP network, Active Directory, O365 support, McAfee security products and Microsoft products
  • Good problem and change management , vendor management and projects management skill
  • Customer focus and business focus with restorative and analytical strengths for problem resolving
  • Good team player with positive working attitude
  • Good written/verbal communications skills in English and Chinese (both Cantonese and Mandarin)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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