Vice President, Relationship Manager - Client Service

Description

About this role

GAAPS Alternatives | Vice President Client Services | Mumbai

Team Overview

The Alternatives Client Services team support all of BlackRock's privately placed alternatives products, including private credit, private equity, real asset funds and hedge funds and fund of hedge funds from the time of investor onboarding throughout the life cycle of the fund. The team is primarily responsible for investor onboarding, report distribution, transfer agency oversight and investor queries as well as internal and external reporting and client data management. The successful candidate will be pro-active and flexible, will demonstrate initiative with a drive to succeed both as an individual and as a team.

Daily tasks may include:

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  Supervise team activities supporting clients from a shareholder servicing, client inquiry management, money movement, data management, and report distribution. Engage investors and internal clients directly in the event of client queries, escalations, operational process or relationship management needs.
  
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  Monitor workflow databases and team activities daily via email management systems and other shared databases to ensure outstanding service and operational efficiency.
  
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  Design and enhance processes, procedures, operational controls, and system design to improve team capacity and performance. Oversee and encourage documentation of those processes and controls and ensure they are maintained in real-time.
  
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  Produce and evolve team metrics reporting to increase transparency on team capacity, staffing needs, client needs, resolution times and overall servicing performance.
  
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  Manage team performance using quantitative and qualitative measures, and proactively address performance gaps or training needs quickly.
  
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  Foster a culture of training and ongoing learning through documentation and in-person engagement. Constantly assess team capabilities and areas for improvement that could be addressed through more effective training.
  
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  Management of East and West Coast Teams to oversee high volumes of client inquiries and client report distribution.
  

Experience

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  8-12 years' experience in a dynamic, deadline orientated, operational/ client service role
  
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  High attention to detail, ability to focus and take ownership of tasks until completion
  
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  The successful applicant will be self-motivated, proactive and able to change directions quickly
  
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  Software skills including a strong background Excel and an aptitude for working within proprietary databases.
  
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  Ability to communicate clearly and concisely, both orally and in writing, at all levels
  
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  Ability to manage his/ her own workload, multi-task, balance multiple and conflicting priorities and meet deadlines in a fast-paced and changing environment
  
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  Able to grasp complex concepts and details quickly
  
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  Ability to work independently and as part of a team
  
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  Ability to identify problems and issues, work actively with others to resolve them and raise issues appropriately
  
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  Prepared to take initiative, work flexibly to help the team achieve its goals, and respond positively to change.
  
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  Takes responsibility for the completion of own work in accordance with agreed processes and to the highest standards of quality and timeliness
  
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  Demonstrates team spirit, is prepared to assist colleagues and perform tasks that do not usually fall within the responsibilities.
  
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  Ensures accurate record keeping of work and shows excellent organizational skills
  

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.