The Client Service Senior Associate will be responsible for ensuring the highest possible service levels are delivered to a number of clients, across a number of product types. This primarily involves the management of client reporting, AML/KYC Periodic Reviews across a number of fund ranges and clients. Assist in the successful execution of all elements of change management (e.g. fund launches, closures, mergers etc.) The most important requirement of the successful candidate will be a strong customer focus, and an ability/desire to liaise with internal and external clients to ensure successful outcomes.

What you will be responsible for

As a Senior Associate in the Client Service team you will

• Build effective working relationship with clients and client service team, based on mutual respect and trust
• Ensure excellent level of service provided to clients at all times
• Management and review of Client Reporting including administrator and board reporting. Co-ordinate reporting issues with Reporting teams and ensure client queries are addressed and resolved timely and accurately
• Management of AML/KYC Periodic Review process on behalf of Client Service.
• Run and maintain log of client service calls and action logs
• Point of receipt for Client change requests; log and work with internal departments to ensure timely delivery of change agenda for clients, with specific focus on execution of organic growth - i.e fund/class launches, mergers
• Assist the Client Service lead with the on-boarding of new clients as required
• Log and resolve client queries, involving other internal departments as needed, in a timely and professional manner. Ensure timely escalation of any client issues as required
• Ensure that controls are consistently followed for all client service processes
• Help foster culture of collaboration with colleagues, clients and external parties
• Ad hoc projects as directed

What we value

These skills will help you succeed in this role

• A keen interest in providing excellent service to both internal and external clients
• Ability to work well in a fast paced, high volume atmosphere
• Demonstrated strong problem solving skills and attention to detail.
• Good understanding of end-to-end NAV Production operating models preferred
• Ability to foster collaboration & team work

Education & Preferred Qualifications

• Primary Degree or Professional or Accounting qualification equivalent
• At least 2 years experience working in the provision of fund administration service preferred.

Additional requirements

• Skilled communicator, both verbal and written
• Excellent attention to detail
• Ability to work under pressure and to tight deadlines
• Team player

About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on U.S. jobs at StateStreet.com/careers Read our CEO Statement

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement