SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Description

SMBC is seeking a Junior Payment & Compliance Application Support Engineer with a strong interest in Production Support and a desire to build a long-term career within a growing global bank. This role is ideal for an individual who is eager to develop technical expertise while supporting critical payment and compliance platforms that underpin the bank's operations.

The successful candidate will work closely with business users, operations teams, software engineers and senior support professionals to ensure the availability, reliability and performance of key applications. They will gain exposure to enterprise banking systems, contribute to incident management and service improvement initiatives and play an active role in maintaining operational excellence across the technology estate.

This role reports to the Director of Production Support.

Role Objectives: Delivery

• Provide day-to-day production support for payment and compliance applications.
• Monitor application performance, transaction processing and system health.
• Investigate, troubleshoot and resolve production incidents in a timely manner.
• Support application deployments, upgrades and maintenance activities.
• Participate in the team's on-call support rota.
• Support payment systems including SWIFT, SEPA, ISO 20022, Fedwire, CHIPS, CHAPS and ACH.
• Support compliance platforms covering KYC, AML and sanctions screening.
• Contribute to automation, monitoring and continuous process improvement initiatives.
• Collaborate with business and technology teams to enhance service stability and operational efficiency.

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, Finance or a related discipline, or equivalent practical experience.
• Up to 3 years' experience in application support, banking technology, payments operations or a related field is preferred.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated ability to learn quickly in a fast-paced environment.
• Self-motivated with a proactive and disciplined approach to work and professional development.
• Ability to work effectively within a team environment while demonstrating initiative and ownership.
• Strong sense of accountability with the ability to manage and prioritise multiple tasks and responsibilities effectively.
• An interest in financial services, payments technology and production support operations.

Additional Requirements

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.