About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad ("FWD Takaful") is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values - committed, innovative, proactive, open, and caring - define who we are and what we do as we work together to bring our vision to life, every single day.

Agency Onboarding & Support

• Facilitate the onboarding process for new agency partners, including:
• Conducting product briefings to ensure understanding of agency products.
• Providing guidance on the use of sales and operational tools and systems.
• Offering handholding support during the first 3 to 6 months to ensure smooth integration and early success.
• Act as the primary contact point for new agency partners, addressing queries, driving engagement and building confidence.

Agency Support & Relationship Management

• Serve as the main contact point to agency partners, providing guidance and support to drive activation, sales performance and growth.
• Build strong, collaborative relationships with agency partners to ensure engagement and retention.

Agency Recruitment & Activation

• Collaborate with the agency recruitment team to identify and onboard high-potential agency partners.
• Support agency activation programs to help new agency partners achieve early success.

Agency Performance Monitoring & Support

• Track key productivity metrics (sales activity, case count, persistency) daily and provide actionable insights.
• Offer guidance and support to agency partners to improve productivity and achieve sales targets.

Agency Training & Development

• Collaborate with the agency academy team to implement structured programs that enhance product knowledge, sales techniques, and compliance awareness.
• Conduct training for new agency partners particularly those in financing support programs.
• Deliver pre-onboarding product briefings to ensure products assessment completion.

Agency Engagement & Motivation

• Organize and support motivational activities, contests, and toppers recognition initiatives to boost morale and performance.

Compliance & Reporting

• Ensure agency partners adherence to regulatory and company guidelines in all activities.
• Prepare and present performance reports to management, highlighting achievements and areas for improvement.

Job Requirements:

• Bachelor's degree qualification.
• 5 to 8 years in agency development or agency support within the life insurance industry.
• Proven track record in activating new agency partners and driving agency productivity.
• Strong interpersonal and communication skills.
• Passion for people development and team engagement.
• Ability to manage relationships tactfully and professionally.
• Analytical mindset with proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Proficiency in English, Bahasa Malaysia, and Mandarin.
• Willingness to travel and work flexible hours when required.