Call Recording Service Owner

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 21 May 19

Call Recording Service Owner

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

· E2E ownership for Call Recording services across the bank
· Set the standard for call recording configurations and deployments in the bank
· Accountable for the hygiene of the systems in the bank and working with Operations
· Full inventory ownership and contract ownership of call recording in the bank
· Responsible for moving offline to online storage
· Input into product selection, designs, and standards
· Input into commercial models and cost recovery
· Service management definition and execution
· Performance/stability reviews/improvements
· Service improvement plans
· System regulatory compliance
· System and asset inventories
· System performance, backup, and configuration standards
· Access controls and verification
· Archive media tracking and assurance
· Recorded user registers and historical tracking
· Recorded user periodic verification
· Management tools design
· Management of new system delivery or upgrades
. System consolidation

Our Ideal Candidate

· University degree preferred but not essential
· Financial Services experience
· Technical skills and experience working with various voice recording products
· Good understanding of the regulatory requirements associated with voice recording
· Working knowledge of communications surveillance
· Ability to interact with internal compliance and business teams
· Experience working in large and diverse environments across multiple countries
· Very good understanding and working knowledge of ITIL
· Excellent English communication, both written and verbal
· Self-starter, able to self-manage with strong collaboration skills and able to interact effectively with others
· Ability to work under pressure, multi-task and deliver to deadlines

Apply now to join the Bank for those with big career ambitions.