Call Recording Service Owner Call Recording Service Owner …

Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Call Recording Service Owner
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities


· E2E ownership for Call Recording services across the bank
· Set the standard for call recording configurations and deployments in the bank
· Accountable for the hygiene of the systems in the bank and working with Operations
· Full inventory ownership and contract ownership of call recording in the bank
· Responsible for moving offline to online storage
· Input into product selection, designs, and standards
· Input into commercial models and cost recovery
· Service management definition and execution
· Performance/stability reviews/improvements
· Service improvement plans
· System regulatory compliance
· System and asset inventories
· System performance, backup, and configuration standards
· Access controls and verification
· Archive media tracking and assurance
· Recorded user registers and historical tracking
· Recorded user periodic verification
· Management tools design
· Management of new system delivery or upgrades
. System consolidation


Our Ideal Candidate

· University degree preferred but not essential
· Financial Services experience
· Technical skills and experience working with various voice recording products
· Good understanding of the regulatory requirements associated with voice recording
· Working knowledge of communications surveillance
· Ability to interact with internal compliance and business teams
· Experience working in large and diverse environments across multiple countries
· Very good understanding and working knowledge of ITIL
· Excellent English communication, both written and verbal
· Self-starter, able to self-manage with strong collaboration skills and able to interact effectively with others
· Ability to work under pressure, multi-task and deliver to deadlines

Apply now to join the Bank for those with big career ambitions.
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