Support Analyst Support Analyst …

Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Support Analyst
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Brief Scope:
  • Responsible for production support of Reward Redemption application (RRE).

Key Responsibilities:
  • Involve in troubleshooting and resolution of production issues.

  • Perform Root cause analysis wherever required.

  • Identify preventive and proactive enhancements to provide stable production environment.

  • Govern and support implementation of changes in production environment.

  • Work closely with Support Managers and other interface team for the technical solutions.


Key Tasks:
  • Overall improvement on application support operation. Work and interact closely with Technology teams for fixes and SIPs.

  • Dealing with user problem tickets & calls and investigations.

  • Responding to user queries around system functionality.

  • Support BCP & Disaster Recovery Drills.

  • Incident trend analysis.

  • Resolution of failures in any Batch/ Interface File Delivery.

  • Application Sanity after major production releases.


Our Ideal Candidate
  • Academic & Professional - Educated to Degree Level

Skills & Attributes:
  • Java, JSP, Servlets, Struts & Spring framework, Hibernate, Ajax, Websphere/Weblogic/JBOSS/TOMCAT, Webservice, SOA. ASP classic, ASP .Net, SQL scripting, VB .Net

  • Unix Shell Scripting, MS Dos Batch Scripting

  • Good knowledge on Database solutions such as Oracle, Sybase, MS SQL etc

  • Sound knowledge and hands-on in handling Incidents and Managing Incident Management

  • System Framework - Visual Studio, advance of Networkings, IIS Web publishing, Tomcat, JBOSS, Windows, Linux, IBM Websphere & MQ, DaaS, WaaS

  • Relevant experience in application support role for at least 5 years.

  • Understanding and knowledge on ITIL processes.

  • DBMS - Microsoft SQL

  • Knowledge of Networks.

  • Good communication skill


Apply now to join the Bank for those with big career ambitions.
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