Quality Lead (For Content Review BPO) Quality Lead (For Content Review BPO) …

in Selangor, Malaysia
Permanent, Full time
Be the first to apply
in Selangor, Malaysia
Permanent, Full time
Be the first to apply
Quality Lead (For Content Review BPO)
About the Job:
Want to work as a Quality Lead for the world's best loved video-sharing website? Do apply now and you could be responsible for assisting the Service Delivery Manager in meeting quality metrics / goals.
You have the opportunity to provide dynamic service and support for our clients within the cutting-edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients
  • Strong English communication skills.
  • 2 years managing QA team members and 5 years in QA environment.
  • Excellent communication (verbal and written), facilitation and interpersonal skills.
  • Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities.
  • Analytical with strong problem solving and troubleshooting skills and the ability to exercise mature judgement and structured decision-making.
  • Quick learner and adaptable to learn new processes, concepts, and skills.
  • Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.
  • Neutral mindset to alternative video content that needs classification.
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment.
  • Passion for social media. Conversant with channels that provide on demand Video.
Key Responsibilities:
  • Lead and mentor QA team members
  • Provide mentorship, guidance, and career development to the QA team
  • Implement escalation channels in accordance with mutually agreed upon procedure
  • Work schedule adherence and management, SLAs, daily, weekly & quarterly targets. Ensuring coverage (schedules / work distribution).
  • Assigning & allocating work between team members to ensure effective load balancing
  • Analyzing fatal and non-fatal errors reports and taking corrective/preventive action.
  • Participate in design of quality parameters & standards.
  • Identify the gaps in current processes in order to improve overall quality of Process.
  • Prepare and analyze internal and external quality reports for management staff review
  • Identify Bugs and Issues.

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