Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Lead, coach, and develop the sales team to achieve business targets.
• Set clear performance expectations and conduct regular performance reviews and coaching sessions.
• Build a high-performing, customer-centric sales culture focused on accountability and continuous improvement.
• Identify training needs and support capability building across sales, service, and customer engagement.
• Deepen existing customer relationships through needs-based conversations and proactive engagement.
• Ensure high-quality customer experience across all sales and service touchpoints.
• Facilitate effective referrals to licensed wealth and investment specialists as appropriate.
• Minimize customer attrition through strong relationship management and service recovery.
• Ensure all sales and service activities adhere to regulatory, compliance, and internal control requirements.
• Manage operational risks and minimize losses through proper oversight and controls.
• Act as a role model for ethical sales behaviors and compliance standards within the team.
• Work closely with branch management, licensed wealth partners, and other Business teams to deliver integrated solutions.
• Support cross-functional collaboration with consumer lending, small business banking, and other related business areas.

Job Requirements

• Bachelor's degree in Business, Finance, or related field.
• Minimum 5 years of experience in retail banking or financial services, with at least 2 years in a leadership role.
• Proven track record in sales management and team development.
• Strong interpersonal, coaching, and communication skills.
• Ability to lead through influence and drive results in a fast-paced environment.
• Familiarity with banking systems, digital platforms, and customer engagement tools.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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