WHO WE ARE

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine - SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

Overview

As an Ad Operations Senior Agent (Digital Advertising), you will act as a Subject Matter Expert for assigned workflows, supporting both operational delivery and process excellence. You will combine hands-on campaign execution with workflow ownership, coaching and stakeholder collaboration.

This role requires strong expertise in digital advertising operations, analytical thinking and the ability to guide others while maintaining high delivery standards.

THE WORK

Workflow Ownership & SME Support

• Act as the primary Subject Matter Expert (SME) for assigned workflows

• Serve as the main point of contact for process-related questions, clarifications and escalations

• Ensure workflow execution is aligned with processes, SLAs and client requirements

• Maintain deep knowledge of tools, workflows and operational dependencies

Campaign Execution & Operations

• Dedicate ~70% of time to campaign trafficking activities

• Execute, monitor and troubleshoot campaigns in line with defined workflows

• Maintain operational expertise and stay up to date with platform changes

Process Improvement & Issue Resolution

• Investigate workflow issues, identify root causes and recommend solutions

• Identify process gaps, risks and improvement opportunities

• Support workflow updates, operational projects and continuous improvement initiatives

Coaching & Knowledge Sharing

• Provide guidance, coaching and support to team members

• Conduct knowledge-sharing sessions and support team development

• Assist in onboarding and training of new joiners

• Create and maintain process documentation and knowledge articles

Stakeholder Collaboration

• Partner with clients and internal stakeholders to resolve challenges

• Collaborate with cross-functional teams and leadership

• Ensure alignment on operational priorities and workflow expectations

Team Contribution

• Participate in team initiatives and engagement activities

• Foster a culture of collaboration, continuous learning and operational excellence

WHAT WE'RE LOOKING FOR

Required

• Experience in digital advertising operations or programmatic workflows

• Strong understanding of campaign lifecycle and workflow dependencies

• Solid knowledge of programmatic advertising and auction dynamics

• Experience supporting workflows, training or coaching peers

• Strong analytical skills and attention to detail

• Excellent stakeholder management and communication skills

• Ability to manage multiple priorities and adapt to changing requirements

• Experience with Jira (basic navigation and usage)

• C1 level of English

Preferred

• Familiarity with automation, reporting or process optimization

• Experience in cross-functional or multi-workflow environments

• Advanced Excel / Google Sheets skills

WHAT WE EXPECT

• Minimum 50% office presence (hybrid model)

• Strong understanding of SLAs, KPIs and client tools

• Strong time management and organizational skills

• Ability to balance operational work with SME responsibilities

• Proactive, solution-oriented and collaborative mindset

• Ability to give and receive constructive feedback

• High level of reliability, accountability and professionalism

• Readiness to work in a fast-paced, dynamic environment

• Ability to work independently

WORK ARRANGEMENTS

• Hybrid working model (approx. 50% office presence)

• Location: Warsaw, Proximo II

• Shift-based schedule, Monday-Sunday

• Start times depending on business needs:

• Morning shift: between 9:00 AM - 11:00 AM

• Evening shift: between 1:00 PM - 3:00 PM

WHAT WE OFFER

• Work with global clients using foreign languages and new technologies

• Individual career path and People Lead support

• Extensive training package (soft, technical, language, GenAI, certifications)

• Employee Assistance Program (legal, financial, psychological support)

• Employee share purchase plan (with quarterly dividends eligibility)

• Paid employee referral program

• Private medical care and life insurance

• Access to WorkSmile platform (Multisport, vouchers, etc.)

WHAT WE BELIEVE

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Inclusion and diversity are fundamental to our culture and values. We are committed to creating a better, stronger and more sustainable future for our clients, communities and employees.

About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.