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Lean Transformation Associate

Qatar National Bank (QNB)
Doha, Qatar
Posted 5 days ago In-Office Permanent Competitive
Lean Transformation Associate
About QNB
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Description:
The incumbent will be responsible for running and ensuring the success of Lean initiatives with a focus on delivering value to customer across business and support divisions within QNB Group. The incumbent will also be responsible to provide expertise on Lean/ Six Sigma/ Change Management standards and methodology within QNB Group :

Click here to download the application form:
Step 1: Click the link above, fill and sign the QNB - Employment Application Form & Relatives Degree Declaration Form
Step 2: Attach the completed form when you reach the "Required Attachments" tab during this online application

Please be sure to sign and apply accurate information to the form
Kindly fill the attached application and complete your online submission and attach to the tab

Qualifications:
  • Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency within QNB Group
  • Ensure the success of end-to-end process improvement initiatives across business and support divisions
  • Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
  • Perform cost analysis and calculate the returns of each project in close partnership with Financial Control
  • Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
  • Work closely with members of business and support divisions to jointly improve on relevant KPIs
  • Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
  • Report on progress on a regular basis for relevant projects
  • Provide expertise and participate in the deployment of Lean/ Six Sigma/ Change Management standards, tools and techniques within QNB Group
  • Assist in creating awareness within QNB Group for client orientation, quality and efficiency
  • Provide training, mentor and coach Green Belts within business and support divisions on smaller, departmental assignments
  • Assist in ensuring the transfer of new solutions or processes into ongoing operations within QNB Group
  • Interact with Head of Lean Transformation Management to obtain new process improvement mandates and participate in project idea generation, selection and scoping
  • Provide guidance and support to Lean Transformation Associates in the execution of their assignments
  • Use Lean and DMAIC methodologies to understand current processes
  • Identify defects and impact of defects on current processes
  • Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications
  • Gather, collect, and prepare data related to operational excellence, reengineering and end-to-end process improvement initiatives
  • Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks
  • Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
  • Participate in testing, training, and writing of control plan documentation and process enhancements
  • Apply and implement industry best practices and standards within the execution of process improvement assignments


Additional Information:
  • University degree (MBA preferred but not required) from leading academic institution with focus on business administration
  • 10 years work experience with minimum of 7 experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
  • Operational and project management experience including the lead of large company wide program deployments
  • Certified Six Sigma Black Belt experience and technical mastery
  • Demonstrated track record using Six Sigma Methodology principles and practices across an entire value stream
  • Minimum of 5 years experience as lead instructor to train other Black Belts and/ or Green Belts
  • Experience in coaching Six Sigma projects from initiation to closure
  • Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
  • Strong knowledge of financial services from an operational and support perspective

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph

Job ID  160416
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