Senior IT Resilience and Performance Measurement Analyst
QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Senior IT Resilience and Performance Measurement Analyst, to meet the expansion needs of our office in QNB - Qatar//Doha.
QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines. Role Summary:
You will be responsible for supporting the design, development, analysis, interpretation and presentation of statistical data, from community information systems, to support the many performance functions. Role Description:
Develop, and adapt as necessary, information systems to report on key performance indicators to ensure that managers can measure and monitor and continuously improve performance.
Document the need for any increase or reduction in hardware resources based on service level requirements and cost constraints.
Assist the Business Relationship Manager in defining, negotiating and agreeing on Service Level Agreements with the business.
Build and maintain Performance Measurement models to project infrastructure requirements (servers, storage, network bandwidth, etc) to support QNB applications.
Recommend tuning of systems and makes recommendations to IT management on the design and use of systems to help ensure optimum use of all hardware and operating system software resources
Assist with benchmarking analysis for services
Assist in the development and ongoing production of performance reports for a specific range of services
Coordinate and act as the focal point of contact between all business units, suppliers and sections within IT for areas related to IT Performance Measurement.
Implement and manage Capacity Management process to ensure the performance IT meets the evolving demands of business.
Work with development, QA, data center operations and vendors to define capacity metrics, tools and process for data collection.
Translate business forecasts into infrastructure requirements for assigned services. Qualifications:
Bachelor Degree in Computer Science, Computer Engineering, Computing Performance Analysis or any related subject.
Experience in IT Performance Measurement of systems, Technical Design, Implementation, and Maintenance on wide variety of platform including the main banking platform.
6 or more years of IT experience, with 2 or more years in Performance Measurement and Management.
ITIL foundation certificate is a must and ITIL practioner or ITIL Expert is a plus.
Note: you will be required to attach the following:
1. Resume / CV