Senior Officer Accounting & Settlement - Cards & Merchants Operations
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events. Role Summary:
The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by showcasing superior customer service. Role Description:
Process Settlement & Reconciliation department activities within the required period.
Process Visa, MasterCard, CUP, JCB and QCB settlement vouchers.
Ensure reconciliation of various accounts on daily basis for closely monitoring them.
Ensure posting of transactions on a daily basis to fulfil operating standards.
Process transactions in Card management system.
Process card transactions related incidents/ disputes in an accurate and timely basis to meet customer demands.
Assist branches and related departments as needed
Answer questions and resolve problems as needed.
Keep management informed of area activities and of any significant problems.
Attend and participate in meetings as required.
Stay abreast of changes in Card disputes operations and policies.
Ensure compliance with all legal and regulatory pronouncements.
Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
Support International Branches and subsidiaries Qualifications:
6-7 years experience in card operations is preferrable Highly required skills:
- Good verbal and written communication skills (including report writing) in English and Arabic.
- Ability to make decisions and follow through with initiatives.
- Computer skills (MS Office, specially MS Excel and bank applications).
- Good problem solving skills.
- Planning, organizing and analytical ability.
- Ability to effectively interact at all levels in the bank and outside contacts
Note: you will be required to attach the following:
1. Resume / CV