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Specialist, IT Solutions

SAFE Riyadh, Saudi Arabia
Posted 12 days ago Permanent Competitive
Specialist, IT Solutions
Job Description

Role Summary:

Helps to keep (Enterprise applications, custom applications, and websites) running smoothly and operating properly. Resolves tickets and provides administrative and technical support and guidance on applications to users and others in IT. Troubleshoots issues, fixes bugs, installs and maintains applications with regular updates. Writes support and procedure documents, helps develop requirements and detailed specifications, and works according to those requirements and specifications. Works independently under specified objectives and applies advanced troubleshooting techniques to identify, diagnose, and correct application problems; escalates issues to vendors and works with vendors for solutions

Main Responsibilities:
  • Supports and administers ( enterprise applications ( ERP ), Custom solutions &websites) including implementation, installation, configuration, and developing concepts and documentation. Helps create requirements and detailed specifications and works according to those requirements and specifications.
  • Provides daily and proactive monitoring, maintenance, and regular updates to enterprise applications.
  • Tests, troubleshoots, corrects, and resolves application incidents.
  • Works with technical staff, Businesses, vendors, and contractors to resolve Incidents and to provide application and end-user support.
  • Ensures integration between systems, identifies standards, and prioritizes project tasks and other activities to meet stakeholder needs
  • Performs other related duties as assigned.

Required Qualifications:
  • Bachelor's degree in Computer Science, MIS & IS.

Required Skills:
  • Strong verbal & written communication skills in both English & Arabic.
  • +3 Years' Experience in the same field.

Functional Competency:

Trouble Shooting/Technical Support:

Resolves IT issues by diagnosing problems, determining possible resolutions and implementing effective solutions in a timely manner. This includes providing end users support for SAFE technology solutions (ERP ,Custom applications Guard management system, building management system, etc.).

Application Development/Programming / Web Development:

Develops, tests and maintains software applications and related programs and procedures; demonstrates creativity and innovation using available software development tools and follows design requirements including web development. Demonstrates knowledge of system development life cycle SDLC.

Business Analysis & Solutions:

Ability to translates the organization's business needs into IT product solutions; partners with the business by guiding management on future uses of technology, developing IT solutions and initiatives and ensuring IT solutions fit business needs.

Project Management:

Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and according to standards.
Job ID  300000219820866
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