• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2019-05-21

Electronic Banking Support Manager, Regional Securities Services

Electronic Banking Support Manager, Regional Securities Services

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Implementation
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19016906


Job Description
  • Provide 2 Live Production Technical support for Citidirect for Securities (CDS) platform for Asia .
  • Provide training and technical support for Clients and internal Teams for selected reporting and transactional propriety applications within CDS: Transaction Manager , Custody reporting, Corporate Action, Fund Services Reporting, Message Manager, Market Guide
  • Provide CDS client consultation services to Clients and internal teams for report customizations and automation.
  • Project manage integration projects by building host-to-host connectivity between the client's system and Citi's  , via common Protocols like SFTP, FTPs etc
  • Provide post live integration support for Completed Integration projects for Host to host system changes/maintenance/migration.


  • Ability to trouble -shoot technical related questions and web-based applications e.g. Pop-Up-Blockers, Java plug-ins, browser compatibility
  • Expert level of proficiency in MS Windows, MS Office.
  • Ability to navigate the various CDS applications and provide solutions on usage, customization, and CDS technical issues.
  • Ability to understand  basic Host to host protocols and encryption types ,
  • Familiarity with CITI database system flows for host to host integration,  suggest optimal flow points, and implement  fastest connectivity solutions for clients
  • Ability to understand key instruments types for CDS: Fixed Income, Equities, Money Markets.
  • Basic Understanding of the Trade Custodian business model and end to end trade settlement process.
  • Ability to follow process models and  Prioritize client queries according to severity of issues encountered
  • Ability to escalate to appropriate technical parties when needed, and ensure consistent follow up with development teams to ensure complete resolutions
  • Ability to communicate well, and conduct live training for clients by utilizing Webex , or on site client visits.
  • Able to manage both internal and external client's expectations, as the helpdesk manages both End users as well as internal Client service teams.
  • Strong focus on Client delivery, and ability to work well within a team to manage and provide initial response to queries received by the team before 6 pm daily.
  • Remain up to date with product knowledge around new functionality and releases on supported products
  • Able to Identify and differentiate defects or design issues within CDS applications, and ensure complete follow ups with various Development teams for fixes.