IT Services - Lead

  • 96,000
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • KS International , EA Licence No: 08C5498
  • 13 Aug 18 2018-08-13

We have an exciting opportunity for a first class end user support professional with strong Infrastructure skills across global sites with a strong focus on networking, security and project management.

This role requires a superbly presented, polished individual with excellent communication skills. You must be degree educated and have previous experience in supporting VIP's or small businesses. This role cuts across all technology so someone working in a large MNC will not have the breadth of experience we need.

Primary responsibilities:

  • Lead global network infrastructure and connectivity services
  • Develop and interweave security best practises throughout all services
  • Deploy,  upgrade,  support  and  troubleshoot  infrastructure  services, including databases and email
  • Take ownership for End User issues, queries and requests
  • Deploy and support desktops, laptops, printers, iPhones, iPad, VOIP phone and any other authorised peripherals
  • Document all services, processes and best practises
  • Manage vendors who provide supporting services
  • Configuration and maintenance of virtual infrastructure
  • Purchase, installation, configuration and support of all related hardware
  • Maintain up to date CMDB for tracking hardware and software inventory
  • Manage retention policies and user data recovery
  • Manage quotes, invoices and purchase orders
  • Manage antivirus software globally
  • Manage storage services globally

Required Skill Sets:

  • Sophos Firewall / VPN
  • Dell / Cisco Switches
  • Cisco IronPort
  • Symantec Antivirus
  • Microsoft Exchange Server 2013 and 2016
  • Microsoft Hyper-V
  • DNS and Certificates (internet and internal)
  • Windows Server 2008 R2, 2012 R2 and 2016 (including, but not limited to, AD, GPO, DHCP, file and print services, clustering, FRS)
  • Windows 7, Windows 8.1, Windows 10 and macOS
  • Microsoft Office 2013 and 2016
  • Apple iPhone / iPad / Apple TV
  • Enterprise desktops, laptops, servers and storage (HP / IBM / Dell / Apple)
  • Microsoft Azure, Microsoft IIS, Microsoft SQL Server 2014 and 2016
  • Be able to multi-task, prioritise and make sensible decisions in a fast paced environment
  • Be meticulous in their attention to detail.