Service L2 - Expert

  • Competitive
  • Singapore
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 22 Mar 19

Service L2 - Expert

Job reponsibilities:
- Incident reportingand management
- Service Requestreporting and management
- Document review ortraining for applications or projects releases Support handover
Technical &Behavioral Competencies
- Substantial Hands on experience in providing L2/L3 support for
o AAA System
o User's Oriented Systems
o Online Banking systems
o KYC systems
o Clients' attributes systems
o Java knowledge (incl. J2EE)
o Unix Scripting
o SQL queries (Sybase, AS400)
o HTML5, Javascript
o Oracle
- Good functional knowledge and broad knowledge of Wealth Management

- Good technical knowledge and previous experience insupporting front office applications

- Good understanding of project lifecycle and experience infunctional and technical specification

- Willingness to continually update and enhance your skills insystems and processes through your own efforts and our trainings

- Analytical and Problem-solving skills along with acustomer/user-centric mindset

- Excellent verbal and written communication skills and abilityto interact professionally with a diverse group of users, Domain managers, ITteams, and SMEs

- High level of persistence, can-do attitude, pro-activenessand maturity

Cognizant (NASDAQ-100: CTSH) is one of the world'sleading professional services companies, transforming clients' business,operating and technology models for the digital era. Our unique industry-based,consultative approach helps clients envision, build and run more innovative andefficient businesses. Headquartered in the U.S., Cognizant is ranked 195 onFortune 500 2017 and is consistently listed among the most admired companies inthe world. Learn how Cognizant helps clients lead with digital at or follow us on Twitter: Cognizant