Team Lead Application Services (Channel, Digital & Product) Team Lead Application Services (Channel, Digital &  …

OCBC Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Team Lead Application Services (Channel, Digital & Product)
  • Team lead provides overall technical leadership of respective Application domain
  • Responsible to deliver Application lifecycle management of respective applications
  • Provide leadership towards Application management competency (Level 2 and 3) interacting to vendors/engineers & architects), providing support to end user Level 1 support
  • Accountable for compliance, risk remediation and IT governance for application and technology staff managed
  • Deputy to AMU Head.
  • Provides technical leadership for AMU.
  • Assist AMU Head in formulating and implementing long-term application management strategies including application support & training, management of application upgrades and future delivery roadmaps.
  • Provide support to AMU Head in managing Business on service level against total cost of services required, funding need, and formation of budget plan to deliver and operate required services on agreed service levels.
  • Responsible for all aspects of support of technology applications which includes day-to-day support, software upgrades oversight, development, and change management / deployment for new application implementations.
  • Ensure operational delivery across managed applications within agreed SLA and KPI.
  • Assist AMU head in Vendor Management, ensuring that the vendors adhere to any Service Level Agreements (SLA's) which are part of the contract between the bank and the vendor.
  • Ensure the maintenance and improvement of good practices and processes around application support and management, and that service levels and standards are set, monitored and achieved.
  • Responsible to deliver Application lifecycle management of respective applications.
  • Provide leadership towards Application management competency (Level 2 and 3, and interacting to vendors/ engineering/ providers architects), providing support to end user Level 1 support.
  • Responsible to interface with other AMU teams and TMU to provide required service support, delivery of SRs & CRs and project delivery to meet own AMU's service goals.
  • Responsible to provide Learning and Development of team staff, and aligning learning needs with business needs for AMU and overall technology roadmap.
  • Accountable for compliance, risk remediation and IT governance for application and technology staff managed.
  • Responsible for coordination of regular reporting requirements for AMU, preparation of support Rota.


Qualifications
  • Bachelor's /Master's Degree in an IT related discipline.
  • Excellent verbal, interpersonal and written communications.
  • Strong analytic and decision making abilities
  • Ability to provide technology leadership to a group of experienced developers and support engineers.
  • At least 12 years of information technology experience including at least 8 years of experience in managing bank-wide applications and leading teams.
  • Financial technology background experience (Private Banking domain knowledge preferred) with strong experience in integration of vendor solutions.
  • Ability to demonstrate a good track record of work performance
  • Working experience in the banking industry will be an added advantage
  • Preferably with ITIL and PM (PMP/Prince2) certification or industry related equivalent certifications
  • Financial technology background experience (Private Banking and/or Investment Banking preferred) with strong development experience including past software development role as well as previous experience in the integration of vendor solutions
  • Hands-on experience as Production/Application support specialist.

    • Track record of leading production support team with a focus on analysing and fixing issues/problems.
    • Track record in incident review and experience in the use of root cause analysis and problem solving techniques/tools.
  • Familiar with KYC and Client On-boarding procedures preferred
*LI-TK

Close