Lead Tech Operations Engineer Lead Tech Operations Engineer …

in Belfast, Northern Ireland, United Kingdom
Permanent, Full time
Be the first to apply
in Belfast, Northern Ireland, United Kingdom
Permanent, Full time
Be the first to apply
Lead Tech Operations Engineer
Ld Tech Ops Engineer:

As a Ld Tech Ops Engineer, you will:
  • Be responsible for operational daily shift management duties
  • Be part of the Tech Ops leadership team in Belfast, contributing to future direction
  • Oversee monitoring of all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units
  • Direct and drive remediation of system and application issues in these environments
  • Ensure escalation in a timely and efficient manner to appropriate next level of support following department guidelines
  • Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external)
  • Have opportunities to grow and develop within the role and team

Principal Accountabilities:
  • Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation
  • Collaborate with support staff to enhance recovery procedures
  • Utilize incident management reports to detect trends or anomalies
  • Implements improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise
  • Learn, and share knowledge of, multiple application flows and general functionality by application
  • Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention
  • Own and drive major incident management process:
    • Ownership of command and control activities; Determine whether issue is customer impacting and if broad escalation is required
    • Expertise in crisis management; Lead bridge line investigations to bring issues to resolution
    • Notify all stakeholders of ongoing issue status, timeline, and recovery
  • Identify areas for continual service improvement

Other qualities we are interested in:
  • Proven Linux knowledge
  • Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios
  • Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual
  • Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent)

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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