Branch Support Customer Advisor

  • Competitive
  • Guildford, England, United Kingdom
  • Temporary, Part time
  • Lloyds Banking Group
  • 17 Feb 19

Branch Support Customer Advisor

End Date

18 February 2019
Salary Range

£17,523 - £19,470

Job Description Summary

To be accountable for the delivery of a range of operational/technical activities typically involving making recommendation sand co-ordinating / overseeing others within the Function.
To work to a high standard delivering to agreed timescales whilst seeking or providing necessary guidance and direction.

Job Description

• Carry out a range of assigned operational/technical activities, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
• Respond to a range of enquiries, queries/issues ensuring that customer requirements are clarified, referring to more senior colleagues where appropriate
• Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
• Contribute to the completion of the team's workload, where required verify and check the work of other colleagues
• Identify and suggest improvements to new and existing processes, procedures and systems
• Demonstrate core Lloyds Banking Group values and behaviours as an active team member
• Work is typically allocated and monitored on a daily to weekly timeframe

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.