Software Engineer (Customer Communications/Document Services) – Band EU

  • Competitive
  • Halifax, England, United Kingdom
  • Permanent, Full time
  • Lloyds Banking Group
  • 23 Apr 19

Software Engineer (Customer Communications/Document Services) – Band EU

End Date

Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date.

Salary Range

We support agile working - click here for more information on agile working options.

Agile Working Options
Other Agile Working Arrangements / Open to Discussion

Job Description Summary
Deliver business value through sound and fully rounded engineering methods and principles, ensuring platforms and software are built consistently with relevant patterns and practices. Able to continually develop themselves with industry best practice methods and tooling used across their engineering teams.

This engineering role sits within the Group Transformation Document Services Enterprise Team responsible for LBG Customer Communications Management across all of our brands. Document Services manage composition of a huge portfolio of communications for across both paper & digital & its systems support the delivery of in excess of 500m customer communications per annum. With a huge transformation backlog to deliver in 2019 our Document Services team is looking to secure an industry customer communications composition subject matter expert with the right mix of relevant technical skills, Agile change-delivery knowledge and vision to help quickly shape & deploy and oversee a number of new teams within one of our strategic locations. This is a senior role & will place the successful applicant at the heart of a vibrant and successful team driving forward LBG customer communications transformation & digitization. For this role, SME knowledge will be key & we are very keen to hear from highly-skilled & driven individuals with relevant/recent experience of large-scale Enterprise customer communications rationalisation/centralisation & digitization programmes using Pitney Bowes EngageOne/Doc1 preferred) or equivalent CCM solutions.

This role will be based in Halifax (West Yorkshire) with travel to other sites as required. Applicants will be expected to on-site 3 to 4 days per week to support collaborative delivery using Agile frameworks.

Job Description

Our aim is to create a forward-thinking engineering culture that supports the business in delivering high quality, efficient and positive impact outcomes for customers. The role of the Software Engineer is vital in ensuring the products we deliver are fit for purpose and meet the quality and standards that our customers expect. Being part of cross-disciplinary teams, Software Engineers should be able to showcase excellent interpersonal and communications skills whilst efficiently working across the project life cycle to ensure software operates as intended whilst validating and verifying feature behaviour against requirement specifications.

Our Software Engineers work in a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and often non-routine whilst being quick learners who can learn and adapt to new technologies being used within Lloyds and the wider industry.

This engineering role sits within the Group Transformation Document Services Enterprise Team responsible for LBG Customer Communications Management across all of our brands. Document Services manage composition of a huge portfolio of communications for across both paper & digital & its systems support the delivery of in excess of 500m customer communications per annum. With a huge transformation backlog to deliver in 2019 our Document Services team is looking to secure an industry customer communications composition subject matter expert with the right mix of relevant technical skills, Agile change-delivery knowledge and vision to help quickly shape & deploy and oversee a number of new teams within one of our strategic locations. This is a senior role & will place the successful applicant at the heart of a vibrant and successful team driving forward LBG customer communications transformation & digitization. For this role, SME knowledge will be key & we are very keen to hear from highly-skilled & driven individuals with relevant/recent experience of large-scale Enterprise customer communications rationalisation/centralisation & digitization programmes using Pitney Bowes EngageOne/Doc1 preferred) or equivalent CCM solutions.

This role will be based in Halifax (West Yorkshire) with travel to other sites as required. Applicants will be expected to on-site 3 to 4 days per week to support collaborative delivery using Agile frameworks.

Behaviours & Competencies • An 'automation-first' approach with a passion for driving productivity and a focus on quality, reducing risk and delivering value to our internal and external customers• Significant problem solving, troubleshooting and analytical skills • Excellent collaboration, interpersonal and communications skills • Logical and creative thinking skills • Ability to work independently and take responsibility whilst using own initiative • Excitement about working with others to collectively enable and achieve greater results • Servant Leader capability with a desire to coach & develop team members • Business/IT hybrid - skilled in translating complex technical issues to Business/non-technical stakeholder audiences • Ready to test & learn to prove value-add • Self-starter & keen to break new ground to remove waste/delivery value

Knowledge & Experience • Working within a Customer Communications Management business with a sound understanding of how to design & construct rich data-driven communications for multi-channel delivery• Experience of working on multi-channel customer communications composition & delivery change programmes an awareness of paper to digital transformation • Expert level skills in Pitney Bowes Doc1/EngageOne CCM tools (preferred) or other industry CCM (Customer Communications Management) platforms such as Quadient/GMC, OpenText Exstream etc. • Knowledge of pre/post composition CCM tools such as PB StreamWeaver or equivalent • Experience of working with diverse data formats (XML, AFP, PostScript) & awareness of how metadata is used across print & digital comms (e.g. TLEs) in the CCM context • Knowledge of relational databases with T-SQL skills • Scripting skills such as Perl, Python, PowerShell etc. • Awareness of AWS, Azure or Private Cloud environments • Awareness/experience of DevOps tooling across Git/Gerri, Nexus, Ant, Maven, Sonar, Jenkins, Selenium, Ensile and Urban Code for continuous integration and delivery • Agile development experience & awareness of Agile methods

& tooling e.g. Scrum, Kanban, Jira & Confluence • Experience of document archiving/EDRMS systems (Pitney Bowes e2Vault. FileNet or equivalent) and of document workflow systems •Awareness of Digital Experience Platforms & interactive digital communications solutions • Skills in JavaScript, HTML5, CSS & UI development or equivalent •Exposure/awareness of containerization & use of Docker •Technical design document writing

Role responsibilities • Leading CCM design & development best practice & providing guidance, standards and support to development teams with mixed-levels of experience/knowledge • Use industry insight & experience to help shape future technical strategy of Document Services & deliver a best-in-class solution for our customers •To work with major core programmes &

Value Streams as a trusted adviser to define & deliver the right solutions/designs for our customers. • To be a transformational servant-leader who leads/supports empowered colleagues to deliver value •Support Solution Design discussions as a CCM Engineering SME in conjunction with Solution Engineers/ Architects across a network of LBG teams, Partners & external suppliers • To help ensure that the Agile development methodology is scaled up without risk or reduction in quality through the right balance of empowerment & governance • To define best practice, shape & maintain development standards & work with Agile development team members/the Agile coach to ensure these available to all • Ensure all work is delivered in alignment with the LBG change-management & risk frameworks • Leading technical Testing methodology to ensure quality and support negative testing, NFT, etc. including handoffs with/to upstream/downstream systems • Creation & maintenance of technical documentation for document composition code and workflow applications, environments, etc. • Leading technical Impact Assessments & incident resolution where required • Ensure that document composition code is designed appropriately to facilitate efficient running & simple/quick future maintenance • Use industry experience to advise on new ways of thinking/new features or complimentary solutions to meet LBG use-cases • To support the evaluation of new technologies & plan test & learn activities ahead of wider implementation planning & delivery • To ensure that document composition change-management is managed appropriately to eliminate risk of error • To work with the Agile coach, Scrum Masters & Team Product owners to establish best practice is delivered and maintained • To support the Lab Engineer with SME input & guidance where required

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce, which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Horizontal T - 'primer' proficiency in:

  • Code architecture/development & maintenance using EngageOne/Doc1 (or equivalent) Data/Document Design & Composition; CCM Workflow/delivery; Email/SMS/HTML5 design & delivery; EDRMS & digital document delivery, Scrum/Agile, Leadership;
    Vertical T - '+' proficiency in:

Quality Engineering, Business Analysis, Solution Architecture; Systems Thinking; Data Science;; Service Design; Digital Experience Platforms

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.