IT Service Support IT Service Support …

Morgan McKinley
in Horsham, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Morgan McKinley
in Horsham, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
IT Service Support
Morgan McKinley's Office Support and Secretarial team are recruiting for a number of Service Desk Analysts to work with our Global Investment Management client in Horsham

Morgan McKinley's Office Support and Secretarial team are recruiting for a number of Service Desk Analysts to work with our Global Investment Management client in Horsham. The Service Desk Analyst will be working on a shift pattern 5 on 2 off, with a level of flexibility offered including part time hours to suit. You will be working in brand new offices with excellent facilities. This is an exciting opportunity for anyone that is keen to start a career with a well renowned global business without making the trip to London each day.

Basis - Permanent

Duties and responsibilities:

  • Being the first point of contact for internal customers

  • Answering queries and providing support on how to resolve as well as following up with the customer to ensure issue is resolved

  • Record customers queries on ServiceNow

  • Liaise with different teams to ensure customers query is resolved

  • Prioritise queries accordning to service level agreement

  • Keeping business knowledge up to date inline with policies and procedures

  • Ensure excellent customer service at all times

Skills and experience:

  • Excellent Microsoft based operating system knowledge - especially Windows 10

  • Experience of the Microsoft 365 suite

  • Knowledge of the ITIL Framework

  • Previous Service Desk Analyst experience

  • Having a good understanding of customers and team members needs

  • Excellent communication skills

  • Attention to detail

If you would like to be considered for this position please apply with your up to date CV.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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