If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.
We're looking for talented User Researchers to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.
Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative digital solutions that make a difference to the lives of our 22 million users.
Check out how DWP Digital User Researchers do things via the following fascinating blogs: -
Three things I learnt from taking the Income Service into beta and beyond
What I learnt from trialling a 'speed dating' approach to user testing
How we designed for users without having a user interface to test
Also hear from Malcolm, a current User Researcher here at DWP Digital at our YouTube Channel - https://www.youtube.com/channel/UCGqxJw6_SHf6-sQyI8zNKCQ
You and your role
Working independently to plan and carry out research projects, you will be involved in the preparation all the way through to sharing the outcomes.
Making use of the latest research methods and up to date tools at your disposal, you will turn research insights into recommendations to the most important of the departments goals and delivery outcomes.
An excellent communicator, who is experienced in user centred design practices, you will champion the core research principles by consistently testing the highest levels of the service and having the support within the practice to turn those findings into action.
We are especially interested in applications if: -
Where You'll Work
You'll join us in our easy-to-reach digital hub in either Leeds.
The hub is a modern, vibrant workplace that was designed for and by members of our digital community. Get in touch to learn more about what we offer there.
We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.
We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
In return for your skills we offer competitive salary up to £39,087p.a., a brilliant civil service pension, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:
HOW TO APPLY:
For further information and to start an application click apply now. If you would like to discuss this role and our offer contact me via